Return and Refund Policy for TiffiT Service
1. Returns
We strive to provide our customers with high-quality and delicious meals. If you are dissatisfied with your tiffin delivery for any reason, please contact us immediately at info@tiffit.com/+91-9355003005 within 30 mins of receiving your order. We will work with you to address your concerns and find an appropriate solution.
2. Refunds
a. Quality Issues
If you receive a meal that does not meet our quality standards or if there is a mistake in your order, we will provide a full refund or send a replacement meal, based on your preference.
b. Cancellation Policy:
To be eligible for a refund due to cancellation, you must notify us of the cancellation at least 12 hour before the scheduled delivery. Refunds for cancellations made within this time frame will be processed promptly.
3. Refund Process
a. Contact Us:
To initiate the return or refund process, please contact our customer support team at info@tiffit.com/+91-9355003005.
b. Provide Details:
When contacting us, please provide your order number, a description of the issue, and any relevant photos to help us understand and address your concern.
c. Verification:
Our customer support team will review your request and may require additional information for verification purposes.
d. Refund or Replacement:
Upon verification, we will process the refund or arrange for a replacement, depending on the nature of the issue.
4. Non-Refundable Item
a. Consumed Meals:
Refunds will not be issued for meals that have been partially or fully consumed
b. Late Cancellations:
Refunds for cancellations made within the specified time frame will not be applicable
5. Contact Information
If you have any questions or concerns about our return and refund policy, please contact us at info@tiffit.com/+91-9355003005.
